Shipping policy
Shipping & Delivery Policy
At Sweet Dreams Family, we believe in simple and transparent shopping. That is why we are proud to offer Free Shipping on all orders, with no minimum purchase required.
1. Order Processing & Shipping Times
- Order Cut-off Time: 5:00 PM (EST) – Monday to Friday.
- Handling Time: All orders are typically processed and dispatched within 1–3 business days.
- Transit Time: For both Canada and the United States, delivery generally takes 7–15 business days once the order has been shipped.
2. Shipping Destinations & Social Commerce
- Free Shipping: We offer Free Standard Shipping on ALL orders to Canada and the United States. No minimum spend is required.
- Direct & Social Purchase: While you can complete your purchase directly through our website, we also welcome orders and inquiries from our official Pinterest and Instagram shops.
- U.S. Customers: American customers can buy directly on the site or via our social media catalogs. All orders are processed with the same care and tracking.
3. Order Tracking
- Once your order is on its way, you will receive a confirmation email with a tracking number to monitor your shipment's progress.
4. Contact Us
- If you have any questions regarding your shipment, please reach us at info@sweetdreamsfamily.ca or via WhatsApp at +1 514-625-8619.
Additional Shipping Information
* We are not responsible for shipping delays caused by incorrect or incomplete shipping addresses provided by the customer.
* We reserve the right to modify our shipping policy at any time without notice.
If you have any questions about our shipping policy, please contact us at info@sweetdreamsfamily.ca or +1 514 6258619