Refund policy

"Please note that customers are responsible for paying their own shipping costs for returning or exchanging items. Shipping costs are non-refundable."

Refunds Without Returns

If you are requesting a refund without returning the product, we will require confirmation of the reason for the refund. For instance, if you discover damage or poor quality upon receiving the product, please provide evidence within 10 days. After verifying with the factory, we will issue a refund.

Refund, Return & Exchange Policy

At Sweet Dreams Family, we want you to be completely satisfied with your purchase. If you need to return or exchange an item, please review our policy below:

1. Return & Exchange Window

You have 30 days from the date of delivery to initiate a return or request an exchange.

2. Item Condition

To be eligible for a return or exchange, your item must be in new, unused condition, with all original tags and packaging intact. We only accept items that have not been worn, washed, or altered.

3. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

If you prefer a direct exchange, please contact us at info@sweetdreamsfamily.ca, and we will guide you through the process.

Specific Policy for Kids' Electric Vehicles

Non-Returnable Items:

Due to hygiene, safety regulations, and the complex logistics of large-scale battery-operated products, all Kids' Electric Ride-On Cars and Motorcycles are considered Final Sale. These items are non-returnable and non-exchangeable once they have been dispatched from our warehouse.

Quality Guarantee:

We take great pride in the quality of our products. While we do not accept returns for "change of mind," we fully protect our customers against manufacturing defects. If your electric vehicle arrives damaged or with missing parts, you must contact us at [info@sweetdreamsfamily.ca] within 48 hours of delivery with supporting photos and videos. We will work closely with our Canadian suppliers to provide a replacement or a suitable resolution immediately.

4. Return Shipping Costs

Please note that customers are responsible for paying their own shipping costs for returning or exchanging items. Shipping costs are non-refundable.

5. Refund Processing

Once we receive and inspect your returned item, we will process your refund within 10 business days. The refund will be credited back to your original method of payment.

6. Return Address

All returns and exchanges must be shipped to our business location in Montreal:

Sweet Dreams Family

3333 Rue Jean-Talon Ouest, Apt 317

Montreal, QC H3R 2G1, Canada